30 DAYS MONEY BACK GUARANTEE
Birdie Software believe in happy & pleased customers so unlike other software vendors is providing our customer money back policy on our all range of software's products. Our customer satisfaction is our reward so our organization goal is to keep our customer satisfied in each and every possible way.
We recommend our customers to TRY FREE DEMO VERSION FIRST of the software before buying it to evaluate the performance of our software. You can directly download free demo version of the program from our site. There are hundreds of different types of errors due to which the corruption can happen. Our free to try demo edition will help you to determine the extent to which our software is useful to you. If there is a difference between outputs of Demo & Full version then only this situation is further escalated toward the refund consideration process.
Refund is Applicable if the DEMO version of our software showcase a feature and the Full-Licensed version fails to do that.
Before the refund you must work with our technical support team to first try and resolve the problem in every possible way.
- If in any case our software get failed to recover your files we apologize for the inconvenience and request our customers to send their file at email@example.com so that our technical support team can analyze your file and send the solution to you. The files send by our customer will not be revealed to anyone and it will remain confidential and after sending the solution, the files send by the customers will be safely disposed.
- If our support team fails to recover the file then our organization will refund your purchase price (excluding shipping/handling/commission/TAX) to your credit card account within 30 days of purchase.
Birdie Software Refund Guidelines
Client (who online purchases any software from Birdie Software through any birdiesoftware website or authorized reseller) has full right to request for refund for the birdie software's software before the 30 days from the date of purchasing but your case must fall in the following guidelines of refund -
Purchase must be done directly through Birdie Software or Authorized re-seller of Birdie Software.
Any misinterpretation by with the published material as promotion of the software by Birdie Software, this client's responsibility to clear or get the exact interpretation from our support team.
A solution will be provided if full licensed version of any software usually works but not completely.
You are free to contact our support team, if software purchased fails to perform operations which were promised. After analyzation and studying all the issues, there will be a solution given by our technical expertise and if then also the issue is not resolved we will refund you the invested money while purchasing and also the amount will only be resolute according to the issue and task solved by software.
Following conditions must be hold true to make refund
- If the Client was capable of performing the operation as stated with demo version but in the Full Version that functionality was not there.
- If the Birdie Software Support Team fails to help the client in resolving the issue.
We are NOT RESPONSIBLE for:
- Any delay in downloading or in communication.
- Lost or misdirect email.
- If mail will be marked as SPAM by the mail server used by client or the email client application being used by the client
- Delay due to any unforeseen
- Any delay due to abandoned factors.
- Due to any reason if downloading mail or the activation mail is bounced by the receiver mail server or by the sender.
- After purchasing and then done with the process and now you no longer want the software.
- If purchased was accidently processed and now you are willing to remove it from your system.
- If the software purchased by you was not the one you wanted.
- Any problem faced by you with the software to operate on your system after purchasing.
- If the software you purchased is not suitable to the platform you are working with.
- If there will be any delay due to weekend process.
- If the basic requirements will not be fulfilled by the machine you are using and you are unable to use the software.
Refund is not accessible in the following case
- If our software fails to execute the process promised and similarly any other software in market couldn't execute the same process, then refund will not be initialized but if other software can then refund can be claimed
- Without experiencing demo version first, refund could not be claimed
- When Uploading is fail to our FTP or client is unwilling to upload files in case of failure in software.
- If any projected process like recovery or migration is performed 30% successfully by any of our software, then also refund cannot be claimed.